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FAQ

Why choose a Fresh Start Farms FarmShare?

HOW TO:


How Do I sign-up for a FarmShare? 
See our step-by-step process here, or, for a more detailed explanation check out the video "Creating an Account & Choosing your FarmShare".


Is a FarmShare a subscription?
Yes, it is a subscription for regular deliveries or pick-ups during the season(s) of your choosing. You can elect to pay for your FarmShare upfront or select a payment plan. You'll be able to manage your subscription and deliveries online.


What happens if I skip a week?
When you skip a week, you maintain the credit for that week in your account to be used on a future box or to add on. It is not a use it or lose it situation. To see the remaining balance on your FarmShare Subscription login to your account >> Account Overview >> Subscriptions >> click the subscription you are interested in knowing the balance for and look under Payment Information. 


What is a FarmShare or CSA?
CSA stands for Community Supported Agriculture and refers to a community of individuals who pledge financial support to a farm/farmer in exchange for a share of their crops throughout the season. At its heart, a FarmShare CSA is a partnership between the farmer and the eater to share the risks and benefits of farming.  We use the terms CSA and FarmShare interchangeably.


Is the produce in your CSA organic?
Due to the Strengthening Organic Enforcement Act taking effect in March 2024, our distribution facility now needs to obtain an organic certification in order to label produce as organic. This means that although produce comes from certified organic farms, without an additional certification for our facility, we cannot list them as such. We prioritize sourcing organically grown produce and organically made products. This looks a couple of different ways here at FSF:

  1. We get produce from the Fresh Start Farms New American Farmers Collective who grow produce utilizing organic growing practices, but are not certified organic. Therefore, we cannot label their produce as organic.  
  2. We source from many farms that have earned and continue to uphold their certified organic standards, but because our facility is not certified organic, we cannot label the produce as organic. 

As you browse through our products and build your box, the farm of origin will be listed with each product. If we sourced the product directly from the farm, you'll be able to click the farm name and learn more about their growing practices and/or certifications. If we sourced the product from another Food Hub (i.e. Food Connects) you can look the individual farm up or visit our website to learn more about the farm's growing practices and/or certifications. 


Do we LOVE when you bring your boxes back to us?
YES! Please bring them by the Fresh Start Farms Market at 150 Spruce Street or leave them at your pick-up location/delivery location and we will get them the following week.


Where do you deliver?
We deliver to Manchester, Bedford, North Londonderry, North Merrimack, Concord, Dunbarton, Bow, Hooksett, and Pembrook.

When will I get to customize my share?
You will receive an email on Monday afternoon showing you what is pre-built into your box and prompting you to make swaps and additions. You will have until Tuesday at midnight to make changes. Members who pick up at the Fresh Start Food Hub will be able to customize their share upon pick up if they miss the customization window. Here is a step-by-step video of how the customization process works.

What if I'm away or don't want a delivery one week?
No problem! You can skip deliveries from your dashboard and create a delivery schedule that works for you.


Can I cancel my FarmShare?
Of course! We are disappointed to see you go, but understand that these things happen! You can request a cancellation from your dashboard. An administrator will get back to you shortly to cancel your share and reconcile any payments made that did not receive product. For more details on how to cancel watch this instruction video.

Are products organic/sustainable?
All producers in the Fresh Start Farms collective are implementing organic practices with support from ORIS’s incubator farm manager. While we are not certified organic, we do work closely with UNH Cooperative Extension and USDA Natural Resource Conservation Services to implement practices that improve soil health, promote habitat for beneficial insects, and reduce our environmental impact.

Can I buy my share with SNAP/EBT?
Yes! FarmShares can be purchased with SNAP/EBT and you'll only pay 50% of the cost thanks to the Double Up Food Bucks Program! When you are purchasing on our website, ensure you select pay with EBT card. The cost you see in your cart is NOT the total you will pay. You must come into our Fresh Start Market to pay for 2 weeks of your share at a time with your EBT card. At that time you will receive 50% off. 


If the FarmShare is full, how can I still get produce?
Lots of options! You can place a one off order or you can visit our farmers at Farmers Markets!

Questions? Contact farmshare@refugeesuccess.org or 603-606-2663 and we will get right back to you!

Terms of Service

Each order you place is a legally enforceable contract. If you fail to pick up your order after it has been fulfilled, you are still obligated to pay for the items you ordered.

We will inspect and pack all orders before distribution. In the event that product gets damaged during packing/distribution or is of unacceptable quality, please reach out so that we can provide credit to your account. 

Our goal is to provide the highest quality produce, and we require our producer to deliver market-grade products. The customer understands that since our farmers do not use pesticides or herbicides, fruits and vegetables may not look "perfect".